Altra Industrial Motion Distributor Service Representative in South Beloit, Illinois

Job Description

SUMMARY Provide technical, professional customer support in a timely manner consistent with established policies, procedures, and company direction. Provide world-class customer service; responsible for establishing, maintaining and growing a healthy business relationship with our customers; Liaison between internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES Responsibilities include but are not limited to:

  • Thorough understanding and knowledge of company order processing system
  • Efficient and accurate order processing
  • Expediting and processing quotations via telephone, fax, electronic mail, and written correspondence.
  • Technical information interface.
  • Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.
  • Treat customers as partners to our business building a relationship of trust, respect, and courtesy in day-to-day communications.
  • Carries out responsibilities assigned within limits of established policies and procedures and takes initiative in customer problem resolution.
  • Courteous and efficient communications between internal and external customers to assure expectations are accurately understood between all parties.
  • Maintain confidentiality
  • Complete basic product training sessions as identified
  • Minimum travel as required

Job Requirements

EDUCATION and/or EXPERIENCE

  • Associate degree or equivalent combination of education and experience required.
  • Minimum of 3 years customer service experience is required. Experience in a manufacturing environment and/or related industry is preferred.
  • Bilingual in Spanish is preferred.
  • Previous experience with SAP (ERP) preferred.
  • Proficiency in MS Office: Word, Excel, PowerPoint required

  • Previous experience discussing technical aspects of products preferred

Altra Industrial Motion is an E/O/E

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Employee Type: Full-Time

Location: South Beloit, IL

Job Type: Customer Service

Experience: Not Specified

Date Posted: 4/17/2018