Altra Industrial Motion Distributor Service Representative in South Beloit, Illinois
SUMMARY Provide technical, professional customer support in a timely manner consistent with established policies, procedures, and company direction. Provide world-class customer service; responsible for establishing, maintaining and growing a healthy business relationship with our customers; Liaison between internal and external customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES Responsibilities include but are not limited to:
- Thorough understanding and knowledge of company order processing system
- Efficient and accurate order processing
- Expediting and processing quotations via telephone, fax, electronic mail, and written correspondence.
- Technical information interface.
- Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.
- Treat customers as partners to our business building a relationship of trust, respect, and courtesy in day-to-day communications.
- Carries out responsibilities assigned within limits of established policies and procedures and takes initiative in customer problem resolution.
- Courteous and efficient communications between internal and external customers to assure expectations are accurately understood between all parties.
- Maintain confidentiality
- Complete basic product training sessions as identified
- Minimum travel as required
EDUCATION and/or EXPERIENCE
- Associate degree or equivalent combination of education and experience required.
- Minimum of 3 years customer service experience is required. Experience in a manufacturing environment and/or related industry is preferred.
- Bilingual in Spanish is preferred.
- Previous experience with SAP (ERP) preferred.
Proficiency in MS Office: Word, Excel, PowerPoint required
Previous experience discussing technical aspects of products preferred
Altra Industrial Motion is an E/O/E
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Employee Type: Full-Time
Location: South Beloit, IL
Job Type: Customer Service
Experience: Not Specified
Date Posted: 4/17/2018