UnityPoint Health RN Call Center in Peoria, Illinois

My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates.

  • Delivers programs offered by UnityPoint Health and affiliates including but not limited to call triage, post discharge calls, provider after hour call coverage, provider and service referral, health education and special pilot projects as needed

  • Performs medical triage calls utilizing UnityPoint Health approved software for decision support and appropriate patient disposition. Obtains a complete history of symptoms and documents this information completely in the software application

  • Serves as a resource to customers seeking physician referral and community based resource information

  • Provides health information to customers via UnityPoint Health approved resources

  • Completes accurate and timely documentation of all services provided to callers

  • Maintains strict confidentiality of all employee and customer information

  • Maintain regular and consistent attendance at work.

  • Adhere to all UnityPoint Health and My UnityPoint Nurse Call Center Personnel policies and procedures and Safety guidelines.

  • Behave in a manner consistent with all Corporate Compliance policies and procedures.

  • Perform other duties as assigned.

  • Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois.

  • Requires a minimum of 3 years of clinical nursing experience providing direct patient care or equivalent work experience

  • Strong time management and organizational skills

  • Possesses excellent written and verbal communications.

  • Proficiency in use of computer applications such as Microsoft Office and electronic health systems.

  • Requires knowledge of federal healthcare laws and regulations.

  • Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates.

  • Excellent academic credentials with a track record of professional accomplishments, which demonstrate superior performance, leadership and vision. Ability to work as a team member, creating and maintaining effective working relationships.

  • Ability to understand and apply guidelines, policies and procedures.


  • Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred

  • Current CPR certification

  • Compliance with Mandatory Child/Adult Abuse Reporting

Requisition ID: 2018-43096

Street: 120 NE Glen Oak

Name: 9200 UnityPoint Clinic Affiliate

FTE (Numeric Only; Ex. 0.01): 0.8 FT

FLSA Status: Non-Exempt

Scheduled Hours/Shift: 3-11pm, Monday- Friday, Every other weekend

External Company URL: http://www.unitypoint.org