SWC Technology Partners NOC Technical Analyst in Oak Brook, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/5669225 SWC Technology Partners is adding a full-time NOC Technical Analyst to our Managed Services team to assist with support. This individual will be responsible for the analysis, administration and troubleshooting of a variety of IT solutions within our team.This individual will also be responsible for the triage of client service requests, incidents and events within the established SLAs. The ideal candidate has experience working on a Tier 2 Service Desk or Network Operations Center (NOC). This position reports to the Team Leader.ResponsibilitiesTypical responsibilities may include remote administration, maintenance, troubleshooting and deployment of Active Directory 2008 / 2012, Remote Desktop Services, Windows Server 2008 / 2012 / 2016, Microsoft Exchange Server 2010 / 2013, Office 365, network switches, routers, firewalls and storage technologiesBe a problem solver - Identify solutions for hardware, software and network issueUtilize ticketing and monitoring system and follow proper documentation and escalation processesLeverage remote support tools to resolve support requestsCommunicate with clients in a highly professional and timely mannerAssist with special projects as assignedAttend internal training to develop your skills and grow with usQualifications2 - 4 years of experience supporting the Microsoft operating system suite of products, to include cloud and web/networked computing environments (Azure, Windows Server and Desktop, Office 365, MS Exchange, Active Directory, etc.)Ability to troubleshoot problems, identify solutions and appropriately escalate issues in fast-paced environmentExperience supporting system administration, NOC and Server support Intermediate knowledge of network protocols, configurations, and operationsExcellent communication skills, professionalism, positive attitude and desire to learnPrior experience with help desk ticketing systems and service desk management tools is preferredBachelor's degree from an accredited college in Information Technology, Computer Science or related field is preferredExperience working in a consulting environment is preferredMust have legal authorization to work in the U.S. for any employerPerks of working at SWC:Bragging rights - Check out our Awards!401K matchCareer development - formal mentorship programs with assigned career advocate to assist with your training and growthComprehensive health and dental plans starting on Day OneSWC pays for technical certificationsFlex time scheduleFree onsite gym, quarterly massages, yoga classes and fun group competitions and outings! SWC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, gender transition, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status. Keywords: Office 365, Azure, SAS, SAN, LAS, NOC, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk, Help Desk