Riverside HealthCare Care Associate RMG Women & Children in Kankakee, Illinois
The Care Associate provides non-clinical medical practice management support to the outpatient medical offices. Responsibilities include phone management, appointment scheduling, and computer data entry. Greets customers and delivers a positive patient experience through efficient patient registration, creating a friendly atmosphere, and promoting teamwork throughout the medical practice.
PART III: POSITION RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Answers telephone and takes accurate messages.
Checks patients in and collects appropriate payments.
Corrects CRF's in a timely manner.
Documents missed appointments in patient record.
Files and/or copies patient records, test results, and other paperwork timely and accurately.
Greets patients timely and courteously.
Maintains current knowledge of insurance programs.
Performs accurate computer data entry of patient demographics.
Prepares patient charts - assure copies of prior ER, labs, admission, hospitalization, dictation, and encounter form for the next day's scheduled appointments.
Schedules patient clinical and diagnostic appointments.
Experience/Education Requirements:High school diploma or its equivalent requiredExperience in a physician office or other healthcare setting preferredAbility to spell, alphabetize and count accuratelyAbility to work in an automated environment requiredMedical terminology required.Insurance and authorization process knowledge helpful.2-3 years experience in customer service/receptionist.Must be able to type 35WPM
License or Certification Requirements:None