Atlas Copco Compressors Industrial Parts Sales and Service Specialist in Elk Grove Village, Illinois

Description/Job Summary

Imagine your future with Atlas Copco!

Atlas Copco is a world leading provider of industrial productivity solutions. Our products and services range from compressed air and gas equipment, generators, construction and mining equipment, and industrial tools and assembly systems to related aftermarket and rental. In close cooperation with customers and business partners and with more than 140 years of experience, Atlas Copco innovates for superior productivity. Headquartered in Stockholm, Sweden, we presently have 40,000 employees located in 180 countries around the globe.

We are seeking a Parts Specialist to join our team in Elk Grove Village, IL.

Roles and Responsibilities:

The Parts Specialist is responsible for parts sales and support on Atlas Copco compressors in their assigned region. They assist customers in parts identification, troubleshooting and order expedition via the phone, fax and email. The Parts Specialist handles incoming orders, including entry and maintaining/editing sales orders to meet customer demands. They provide regular updates to customers regarding their orders, including delivery dates and/or any changes in the status of the order. The Parts Specialist develops a positive business relationship with our Atlas Copco distributors. They support our distributors as their primary contact for parts support, day-to-day support on open orders, Return Merchandise Authorization (RMA), assistance with Company proprietary systems and other customer service tasks.

Additional Responsibilities:

  • Must be willing to prospect accounts over the phone and proactively generate part sales with existing customer base.

  • Proactive lead generation will be required.

  • Coordinates order releases, receipts and shipments.

  • Contributes to positive Company branding by projecting a knowledgeable, professional and customer-oriented image to customers.

  • Takes whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Performs other duties as assigned.

Experience requirements

  • High School graduate or GED required. College degree is preferred.

  • Minimum of 3 years of strong customer service and sales experience.

  • Prior industrial sales experience strongly preferred.

  • Work hours will be 8:30 AM - 5:30 PM EST.

  • Must be self-directed.

  • Must have excellent communication skills, with the ability to create good contacts at all levels.

  • Must be a self-starter that is able to achieve targets with minimum supervision.

  • Have a strong customer service mentality and be a strong team player.

  • Must be very organized with a positive attitude.

  • Must be proficient in Microsoft Office, including Word and Excel.

So are you ready for a world-class challenge? Then join Atlas Copco, the world's leading provider of industrial compressed air equipment, parts, and service.

/Atlas Copco Compressors LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws./