Barnes & Noble College Booksellers Account Coordinator - Promoversity in Crystal Lake, Illinois

Account Coordinator - Promoversity

Location IL - Crystal Lake - Promoversity

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JOB TITLE: Account Coordinator

REPORTS TO: Team Leader

KEY RELATIONSHIPS:

  • Customer Service Representatives

  • Team Leader

  • Graphic Artist

  • Printer

  • Director of Sales

  • Bookkeeper

  • Purchasing & Accounting Assistant

  • External Suppliers

  • External Licensing Partners

JOB SUMMARY: The Account Coordinator is responsible for assisting key customers in all product/service inquiries and orders. The customer and detail-oriented person develops long-term relationships with assigned customers, connecting with key stakeholders. The Account Coordinator is the liaison between the key customers and our cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

ESSENTIAL FUNCTIONS:

  • Help key customers by answering product and service questions; suggesting information about other products and services

  • Maintain positive relationships with existing clients

  • Develop relationships with new clients in order to grow business

  • Provide product suggestions and price quotes based on client needs and budget

  • Coordinate with the customer, art department, and licensing agency to create art proofs for the order and obtain all proper approvals

  • Resolves product or service issues by clarifying the customer issue to the Team Leader, so that they can determine the solution

  • Prepare product quotes for customers

  • Process customer orders once order has been approved by licensing

  • Coordinates with customer service representatives to ensure tasks are completed efficiently and in line with specific account requirements

  • Send out Promotional emails to all customers

  • Meet or exceed sales goals.

  • Complies at all times with the Standards, policies and Code of Business Conduct and Ethics set out in the Bookseller Handbook.

REQUIREMENTS/QUALIFICATIONS:

  • High school diploma required, Bachelor's degree preferred

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different personalities

  • Two years’ customer service experience

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • Ability to work in a fast-paced environment

  • Proficiency in Microsoft Office and Windows 10

  • Background using QuickBooks preferred

  • Ability to read, analyze, and interpret general business information

  • Ability to write business correspondence

  • Ability to effectively create and present information; and respond to customer questions

  • Ability to check the accuracy of orders, forms, records, and comparable data

  • Ability to respond to common inquiries and complaints from customers and co-workers

  • Ability to lift up to 20 lbs. to occasionally transport product samples

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.