Serco Parking Enforcement Shift Supervisor- West Hollywood, CA in Chicago, Illinois

Parking Enforcement Shift Supervisor- West Hollywood, CA West Hollywood, CA, US

Job Description Shift Supervisors are the leaders within the organizational unit and are instrumental in the guidance of their team members. Supervisors are the link between the Project Manager and the individual officers, ensuring the vision of the project manager is successfully implemented.

Success is not based upon a supervisor’s personal production, but rather upon the performance of his subordinates as a well-integrated functioning unit.

Supervisors are constantly evaluating their teams for ways to improve, working closely with the unit’s Data Analyst to identify trends in performance and motivate the team members. They continually provide constructive feedback, coaching officers on their weaknesses and utilizing their strengths. Supervisors are expected to exercise individual judgment, making autonomous decisions that are in alignment with the unit’s vision, and consults with management when needed. Occasionally supervisors must counsel employees.

1.Understands and promotes corporate policies and measures

  1. Sets the tone of the unit and leads by example

  2. Provides direction and guidance among the team

  3. Coaches employees with technique and standards

  4. Communicates critical information to the staff

  5. Provides feedback to the project’s manager regarding staff needs, concerns and ideas

  6. Creates a positive and supportive environment

  7. Conducts daily briefings and deploys officers according to City requests and management expectations

  8. Performs vehicle and equipment inspections, checking out and in necessary tools to complete assignments; ticket writers, printers, vehicle keys, radios, cameras, etc.

  9. Responds to customer complaints in the field

  10. Prepares reports and surveys

  11. Other duties as assigned by management

Required Skills High School degree or equivalent is required. 2-3 years of parking enforcement experience preferred. Valid California Driver’s License must be maintained throughout employment.

Employment Type Full time

Career Level Mid Career

Job ID 52472738

Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. Our focus on Bringing Service to Life is more than a tagline, it’s the way we get things done, the way we talk with each other, and the way we interact and respect each other. We succeed by encouraging and generating new ideas. We trust our people to deliver. We are passionate about building innovative and successful Serco businesses. Our most powerful tool in improving performance is to instill a stimulating culture where people feel they can personally make a difference. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

Functional Area Other

Department The Transportation & Infrastructure business unit has four main business streams - surface transportation, aviation, fleet maintenance and infrastructure services, with over 1000 personnel providing these services in the federal, state and local markets. Our transportation surface and infrastructure business includes traffic control centers, intelligent system specification, deployment and maintenance, traveler information systems, back office capabilities, program management, congestion management and general operations. Our business with state and local governments include parking management systems and technicality upgrades and parking enforcement. In addition we provide fleet maintenance services to a number of public utilities and municipal authorities.

  • Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is availableand the supplemental poster is. If you need more information or require special assistance for persons with disabilities or limited English proficiency, contact Serco HR Service Desk at 866-628-6458 or 703-939-6006. You may also e-mail us at.© 2017 Serco Inc.All Rights Reserved.1818 Library Street, Suite 1000, Reston VA 20190