Hired by Matrix, Inc. Order Management Coordinator in Chicago, Illinois

Order Management Coordinator

Job Type:Contract

Job Location:Chicago


Job Description:

Job Summary

  • The OMC is responsible for coordinating and executing all base-line activities surrounding the processing of customer orders from the time of order submission all the way to the point our product reaches the customer within this consumer products’ company.

  • The OMC will work in a team-based environment dedicated to one or a group of accounts to ensure we meet our customer commitments.


  • Management of all orders from receipt through delivery to customer warehouse and distribution centers. Ensure highest level of customer service.

  • Responsible for order accuracy by ensuring the right products are ordered, prices, deals, allowances, method of shipment, and shipping platform are applied to the order and adequate lead time is given to ensure on-time delivery to the customer.

  • Identify and resolve customer order and inventory replenishment issues within the scope and authority of the position.

  • Monitor and report baseline customer service key performance indicators (KPI).

  • Maintain active involvement in the execution and follow through of sales/shipping programs.

  • Identify logistics cost reduction opportunities and customer service efficiency improvements and escalate to the appropriate function.

  • Communicate with customer finance services (CFS), sales, distribution centers (DC) and customers related to order management.

  • Execute merchandise return, dump and donate as necessary.

  • Due to the ever-changing environment of our customers and the PepsiCo organization, OPC responsibilities may change as a result of the business needs, and are not limited to this job description.

Please submit your resume for consideration. Once submitted, feel free to contact Sanka at 646-856-8903 for additional information.

Approx. Duration: 3 months

About Hired By Matrix

Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.

As the staffing industry evolves, Hired by Matrix continues to develop and grow. By combining our expertise with a keen understanding of each client’s needs we are able to source for the most qualified candidates. Our commitment to servicing our clients corresponds with our commitment to finding the perfect match between our clients and candidates and maintaining our relationships long term.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.Equal Opportunity EmployerWBENC CertifiedWOSB Certified*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

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