Devon Bank Loan Servicing Clerk II in Chicago, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/5594562 ESSENTIAL DUTIES AND RESPONSIBILITIESPerforms loan servicing functions to include, but not limited to payment posting, loan research, advances to lines of credit and requests for duplicate billing statements.Upon request of payoff figures, prepares payoff letter.Performs system maintenance changes.Assisting loan staff daily work including proofreading, filing, scanning, coping files/documents etc.Handles customer inquiries via phone or email.Monitors & tracks borrower's evidence of insurance to ensure compliance with loan document requirements. Works with borrowers/agents to maintain required insurance coverage.Coordinates daily/weekly activities with our Residential Mortgage Servicing Department (DMI) including creating new customer ID's, general correspondence, and booking entries to Residential Mortgage Servicing Department (DMI).Books loans of a complex nature ensuring accuracy of the loan dataDetermines process needed to complete complex transactions; processes all levels and aspects of maintenance and monetary transaction requests. Completes transactions and identifies the movement of funds required, including outgoing or incoming wire transactions. Responsible for report review, and resolution. Reconciles general ledgers related to Loan Servicing. Processes current servicing tickler events that may require transactions or maintenance to the appropriate loan.Supports management by investigating and correcting problems and assists with inter-departmental cross-training, as needed. Assists in paying various Real Estate Taxes, as necessary.Assists in the clearing of loan exceptions, updating files and sending closed files to storage.Provides support and assistance to other Commercial Lending staff and internal customers.Performs special projects and assists with audits as assigned by Department Manager and/or Team Leaders.Handles the processing of paid off loans in addition to completing validations on payoffs, cross-collateralizations, etc. prior to preparing collateral release.ADDITIONAL RESPONSIBILITIESKnowledge and strong understanding of both consumer and commercial servicing regulations.Adheres to all Company Policies & Procedures and Safety Regulations.Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.Demonstrates high level of quality work, attendance and professional appearance.Completes projects as assigned and effectively prioritizes the daily work flow to allow for additional assignments at peak periods.Understands and complies with all company rules and regulationsAttends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to the position, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.