Medical Transport Management Eligibility Assistant (IL) in Chicago, Illinois

This job was posted by : For more information, please see: Consider a Career at MTM

From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Association?s Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities.

Eligibility Assistant

The Chicago, IL Team has an exciting opportunity for an Eligibility Assistant!

The Eligibility Assistant provides daily administrative support to the Program Director, Operations Manager, Mobility Assessment Evaluators and ADA Assessment staff. Duties include general clerical, data entry, receptionist and administrative support.

This position is located at our offices in Chicago, IL.

The deadline to apply for this position is Tuesday, April 24, 2018.


+ Ensure all Applicant?s documents are complete, naming the documents accordingly and attach to the appropriate case

+ Assist Applicants with completing incomplete documents

+ Scan ADA applications, interview guides and other documents into the Applicant?s case in MTM Access

+ Maintain program spreadsheets and reports

+ Send required information to partner programs, such as paratransit provider, application mailer and photo ID creator

+ Assist with conducting follow-up phone calls

+ Enter all contact information is entered into appropriate software system

+ Take applicant photo

+ Maintain schedule for Interviews and Functional Assessments

+ Maintain confidentiality and comply with HIPPA regulations

+ Provide general office and administrative support:

+ Provide comprehensive reception coverage while maintaining a high level of professionalism, including greeting staff and visitors

+ Create mailings for appointment reminders and eligibility expiration notification

+ Create packets, letters & copies as needed

+ Enter all mailed information and dates into appropriate software system; Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes; process all outgoing & incoming mail and date stamp if needed

+ Anticipate needed supplies and order replacement supplies in a timely manner

+ Manage the filing system and document scanning system to ensure they are maintained and up-to-date electronically

+ Review recertification files and other required files

+ Conduct marking and tethering duties, as needed

+ Report promptly any complaints or unusual circumstances that may arise to Management

+ Manage all office equipment, including printers and photocopier

+ Maintain vendor files, monitor service and recommend alternative suppliers as appropriate

+ Serve as contact for all office machines, building maintenance, equipment maintenance and other vendor services as required

+ Establish and maintain e fective working relationships with Employees, Supervisors, other agencies, participants, external partners and the general public

+ Communicate professionally with Senior Leaders internally and externally

+ Adhere to all MTM established protocols and policies

Minimum Qualifications:

+ High School diploma or G.E.D equivalent

+ Two years of customer service experience, preferred

+ Two years of administrative support experience, preferred

+ Experience following specific instructions

+ Experience scanning, uploading and copying documents

+ Ability to type 40 wpm

+ Knowledge of Microsoft Word, Microsoft Excel and other Office Suite ProductsIntermediate level of proficiency or above with Microsoft Office Suite products, including Outlook, Word & Excel

+ If you are currently on any significant disciplinary action, that will be taken into consideration during the recruiting process

Competency Based Qualifications:

+ Project a professional image of MTM

+ Ability to learn additional software

+ Exemplary communication and phone skills

+ Excellent customer service skills

+ Excellent organizational skills

+ Ability to work independently and as part of a team

+ Ability to identify with customer needs and circumstances

+ Ability to handle multiple tasks and situations

+ Ability to maintain