Walgreens Analyst Customer Loyalty & Insights in CHICAGO, Illinois
The Customer Loyalty & Insights team drives customer-centric, data-driven category strategies and assortments, as well as provides analytical rigor and category expertise for broader strategic initiatives. This Senior Analyst will leverage multiple tools and data sources to support Merchandising and other cross-functional teams with customer and market insights and analysis to enhance profitability and relevance across Walgreens’ Household & Grocery businesses.
Performs and implements daily operational activities that impact discrete components / processes of the specified Customer Loyalty and Insights work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing and promotion and/or consumer research such as:
Creating deep dive analyses to study key area trends.
Participating in development and enhancement of standard initiatives to optimize consumer awareness, market share, overall efficiencies and support specified work function initiatives.
Participating in development of new programs and enhancing current programs to meet performance objectives.
Running ad-hoc analyses to identify and recommend innovative options to drive business strategy.
Performing research to identify industry trends and best practices.
Evaluating key area trends and developing/implementing innovative programs/improvements.
Analyzing performance against departmental objectives.
Participating in monitoring departmental strategies and objectives.
Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to effectively facilitate elimination of problems / roadblocks as they occur and create efficient fixes.
Collaborates cross-functionally to accomplish activities. Interacts with internal and external peers and/or managers to exchange semi-complex information related to assigned activities.
Constructively challenges current methods to identify areas of improvement and deliver improved results.
Participates in and contributes to departmental meetings by adding relevant input to assist in driving program results.
Works on small projects and may lead some project work streams, as necessary. Gathers and updates necessary information and communicates to appropriate parties. Ensures assigned initiatives are completed within budget and on time to meet business units’ needs.
Works to develop knowledge and understanding for area of responsibility.
Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.
As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.
Job ID: 92276BR
Title: Analyst Customer Loyalty & Insights
Company Indicator: Walgreens
Employment Type: Full-time
Job Function: Marketing
Full Store Address: 36 S WABASH AVE STE 410,CHICAGO,IL 60603
Full District Office Address: 36 S WABASH AVE STE 410,CHICAGO,IL,60603-2965-01231-2
External Basic Qualifications:
Bachelor's Degree OR High School Diploma / GED and at least 1 year of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis.
Experience with MS Office Suite.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
Willing to travel up to 10% of the time for business purposes (within state and out of state).
Master's Degree OR MBA.
Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors.