ALDI IT Specialist (Hardware/Vendor Management) in Aurora, Illinois

IT Specialist (Hardware/Vendor Management)

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Job Summary:

As an IT Specialist, you will work with vendors to support store hardware projects and on-going maintenance. In this role, you will respond to and resolve individual store support requests, while leading and supporting store hardware projects at ALDI. The ideal candidate will have experience managing multi-million dollar vendor accounts, and a technical aptitude for troubleshooting and testing point-of-sale hardware. To be successful in this role, you must possess excellent organizational and interpersonal skills, and exhibit a strong drive to deliver solutions. ALDI encourages employee growth and development, as this is a key component to our working culture. Come grow your career with us.

Duties and Responsibilities:

  • Support all IT Stores vendor management needs; develop rapport with 3rd party vendors through timely and effective communication.

  • Lead weekly vendor calls and effectively manage high-priority escalations.

  • Negotiate contract agreements for on-going and project based service, and hardware equipment costs.

  • Maintain appropriate stock levels on all equipment serviced by 3rd party vendors and recommend orders as required. Work with service vendors as well as the 3rd party warehouse to ensure equipment is delivered in the allocated time.

  • Ensure service level agreements are met and maintained by all vendors, follow-up as needed.

  • Identifies areas of opportunity and provides ideas for process improvement, both internally and to vendors.

  • Develop hardware project plans, and manage projects from end to end. Effectively communicate with 3rd party vendors and business partners as needed.

  • Support of store hardware, including but not limited to: thin clients, scanner scales, register displays, cash drawers/tills, 2-way radios and printers.

Skill Requirements:

  • Experience with managing multiple vendors at one time

  • Excellent communication skills, both written and verbal. Comfortability in leading and driving resolution of issues, both internally and externally.

  • Excellent organizational skills.

  • Self-starter and ability to work independently.

  • Ability to multitask and meet deadlines

  • Excellent customer service skills

  • Proficiency in Microsoft Office; Advanced skill in MS Excel preferred

ALDI is proud to be an Equal Opportunity Employer.