Harbor Freight Tools SR-ASSOCIATE-SALES in United States
13753BRPosting Title:SR-ASSOCIATE-SALESJob Description:Our Senior Associates (full-time) support the leadership team through operational execution and delivery of a rewarding customer experience.Our Senior Associates (full-time) are part of a retail team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate (full-time) position and demonstrate Harbor Freight Tool's Core Principles.Profit Maximization Consistently exhibit expected behaviors to exceed financial goalsModel participation in company programsAssist and participate in special events Operational ExecutionIs a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibilityMentor and model adherence to Standard Operating ProceduresLead timely and accurate completion of workloadEnsure compliance to company policies and proceduresTalent Optimization Model job proficiency and expected behaviorsContribute to a team-driven atmosphere Customer ExperienceProvide and model a helpful customer experienceEnsure items are in-stockEnsure items are priced rightMaintain a safe, clean, and organized retail storeSuccess DriversAction Oriented Is action oriented and full of energyEnjoys working hardShows initiativeFlexible Learns quickly when facing new problemsAdapts to and supports changeEnjoys the challenge of unfamiliar tasksComposure Is calm and professional under pressureDoes not become defensive or irritated Functional / Technical Skills Has the functional and technical knowledge and skills to do the job at a high level of accomplishmentSolid judgment and decision making skills Customer Focus Acts with internal and external customers in mind Understands how operational execution directly affects the customer experienceEstablishes and maintains effective relationships with customers and associates through respectful and effective communicationShared DutiesProfit Maximization Adherence to Injury Illness Prevention ProgramParticipate in execution of special event playbooksParticipate in execution of Physical Inventory Standard Operating ProcedureTalent OptimizationCommitment to continued learning and self-developmentDrive and support teamworkRespond to questions and provide information to associates as neededOperational Execution Daily Download and Communication Center reviewAct as witness for till, safe, and deposit countsExecution of:Planograms/Display PlannerPricingExecution of the Merchandise Management process:Floor First ReceivingReplenishmentRecalibrationCycle CountsComplete forklift certification and operate as neededCustomer ExperienceMeet Customer Experience expectationsFriendlyAvailableQuickModel and participate in:Name CollectionExtended Service Plan ProgramInside Track Club ProgramEfficient processing of transactionsExecution of daily cleaning checklist Execution of store and stockroom recovery standardsPosition-Specific Duties - SalesAll Senior Associate (full-time) responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned.Auto req ID:13753BRCity:BURBANKRequirements:Experience Minimum of one year experience in retail or Customer ServiceEducation High School graduate/Equivalent preferred Physical Requirements Ability to communicate with customers and associates in person and via e-mail and telephoneAbility to intermittently lift, push and/or pull up to 50 pounds Requires standing and moving for an entire shiftAbility to lift, bend, kneel, climb, crawl and/or twistAbility to safely climb up and down a ladderAbility to become forklift certified and physically able to operate a forklift in accordance with IIPP Availability Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business. Regular attendance is an essential function of the jobAddress 1:7600 LA CROSSE AVEAbout Harbor Freight Tools:Harbor Freight Tools is different. We're not your typical retailer. We're actually a retailer and branded tool producer rolled into one. We're a team of high-achievers, who have a passion for excellence and continuous improvement and obsess about getting things done. We're also equally committed to doing the right thing and giving back to our community. We're allergic to bureaucracy, extra layers of management and politics. And for us, collaboration is the golden rule. We're a 35 year-old, $3.5 billion company - on pace to $7.5 billion in the next few years - with the energy and enthusiasm of a start-up. We have over 650 stores nationwide and are opening a new one every week. If you're a leader with your ego in check, if you know what it means to be an open-minded partner, if you aren't afraid to get into the weeds to learn the Harbor Freight way and join our history making enterprise, then we'd love to talk to you.