Brunswick Customer Care Specialist in Rosemont, Illinois

Requisition Number

23616

Employment Type

Fulltime - Regular

Location

Life Fitness HQ

Job Description

The primary responsibility of the Customer Care Specialist is to serve the needs and fulfill the expectations of Life Fitness customers. The Customer Care Specialist will be the main point of contact for the customer from the acceptance of an order through its successful delivery and installation. The Customer Care Specialist will manage all aspects of the order to ensure that the customer receives the right products, at the right location, at the right time, and is satisfied with the experience of using Life Fitness as a vendor for fitness equipment.

PRINCIPAL ACCOUNTABILITIES:

  • Verifies sales order correctness and completeness with the customer prior to entering order.

  • Enters, schedules, and makes available to ship all sales orders for their respective customers accurately and timely.

  • Notifies inside and outside sales team of any order modifications that the customer is making.

  • Coordinates and manages all orders for their respective customers to assure all credit and leasing issues are resolved in a timely fashion and are complete before the scheduled ship dates of orders.

  • Establishes and maintains communication with the inside and outside sales representatives through AURUM regarding the status of each sales order.

  • Assumes the lead contact role with the customer; resolves any issues that may impede prompt delivery and successful installation of customer orders.

  • Notifies customer and sales force of issues that may prevent the customer from being fully satisfied; works to resolve these issues in a timely fashion.

  • Maintains accurate records of all communication with customers and sales reps.

  • Creates and maintains customer and site information within the master file.

  • Maintains order logs and filing system to ensure that reports are accurate and meet supervisory review based upon departmental standards.

  • Keeps abreast of current production schedules, product changes, and new product instructions as they relate to existing and new customer orders.

  • Participates in the development of procedures for the Customer Care function.

  • Attends meetings and provides status of orders as required.

  • Makes order modifications in response to changing customer needs.

Job Requirements

  • Education: Associates degree or equivalent

  • 1 year experience in customer service, order management, or related function

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, and protected veteran status.

Brunswick was honored as a 2014 Military Friendly Employer by Victory Media and GI Jobs! Veterans and Reservists strongly encouraged to apply!