Cognizant EUC/ Field service support in Moline, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/5095417 nnnn

Cognizant is a leading provider of Information Technology, Consulting, IT Infrastructure, and Business Process Outsourcing services. Cognizant?s single-minded mission is dedicate our business process and technology innovation know-how, deep industry expertise, and worldwide resources working together with customers make their businesses stronger. As a customer-centric, relationship-driven partner, we are redefining the way companies experience and benefit from global services. Our unique delivery model is infused with a distinct culture of high customer satisfaction. Cognizant delivers a trusted partnership, cost reductions and business results. We are looking for Desktop SupportJob Description

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+ Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.

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+ Analyze, resolve, respond to, and document end user inquiries

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+ Install desktop/Laptop software using approved tools

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+ Troubleshoot operating system

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+ Troubleshoot connection issues with LAN/WAN

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+ Update tickets with accurate and timely records of work performed, and resolution detail

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+ Maintain and contribute to a knowledge base

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+ Coordinate hardware warranty repair

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+ Escalate to 3rd party vendors when necessary

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+ Responsible for raising and coordinating problem management issues

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+ Perform additional tasks (end user/infra related) when required

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+ Participate in projects

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+ Strong understanding and skills in SLA, KPI Management

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