Cartus Corporation Manager Account Management in Lisle, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/5095124

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Job Description

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The primary function of the Cartus Account Manager is to achieve corporate-client and company objectives by managing the delivery of account management services. This involves developing strong partnerships with client, managing and coordinating the delivery of high quality customer oriented products/services by internal and external resources; recommending policy, product/service customizations to client andinfluence and effect positiveresults. This role will support GEMS clients. Clients are US Domestic and International with compensation, bi-regional with some global ownership and accountability, fully outsourced.Preferred location is the Lisle, Il office, will consider remote location. Travel required.

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Primary Function

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+ Maintain and enhance client relationships through on-going communication with client to assess client needs and provide feedback on product/service and operational processes and issues that affect the achievement of client and Cartus goals.

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+ Communicate client policy and procedures effectively.

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+ Develop and implement account specific plans and strategies in conjunction with Director to achieve revenue, volume and profit goals.

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+ Ensure quality customer service by establishing and implementing policies and procedures, resolving customer complaints and service issues.

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+ Evaluate client policy and recommending revisions and customization as appropriate.

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+ Seize and create cross-selling opportunities of Cartus products and services to assign clients to generate increased revenue.

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+ Compile, analyze and interpret data to monitor performance against standards in respect to services, revenues, fees, billing, create internal and client reporting as necessary.

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+ Monitor the accuracy and timeliness of client billing.

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+ Develop client proposals and presentations.

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+ Negotiating and monitoring contractual agreements.

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+ Participate in and/or conduct client meetings to foster teamwork and enhancement of client relationships.

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+ Research information to assist clients in the development of new and existing international policies and compensation programs.

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+ Act as client advocate with suppliers by effectively communicating the client's philosophy and needs with regards to relocation policies.

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+ Evaluate the efficiency of operations and implement process improvements as needed.

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+ Assist Director with budget planning, cost estimating, accruals and expense projections.

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+ Maintain and foster relationships with Cartus internal departments and external suppliers/partners in regards to meeting and exceeding client needs.

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+ Manage expenses to meet budget guidelines.

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+ Monitor the accuracy and timeliness of client expense processing.

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+ Ensure staff compliance to company policies, programs and standards.

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+ Maintain all pertinent records and ad hoc reports for management review and decision making.

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+ Managespecial projects including client training, trade conferences, etc.

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+ Promote Cartus and partnership services to generate increased revenue.

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+ Identify business needs, develop tactics and implement strategies for business plans in order to achieve forecasted goals.

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CRITICAL DIMENSIONS:

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+ Strategic thinker - strong judgment and decision-making skills

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+ Interpersonal/Influencing skills

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+ Responsive

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+ Detail oriented; ability to multi-task

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+ Ability to work in a team environment

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+ Cultural awarenessQUALIFICATIONS/SELECTION CRITERIA:

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+ Bachelor's Degree or equivalent work experience required

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+ Minimum of 5 years related business experience in the customer service or relocation field required.

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+ Minimum 3 years of domestic relocation experience required.

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+ 2 years of international relocation experience preferred.

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+ Demonstrated analytical and process skills are a minimum requirement

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+ High level of accuracy and process orientation required

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+ Strong, demonstrated, well-developed customer service skills required

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+ Demonstrated knowledge of COGNOS capabilities required

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+ Proven experience at project management and portfolio management required

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+ Computer proficiency in MS Office required

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+ Account Management/Sales Skills needed

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Cartus, a subsidiary of Realogy Holdings Corp, is committed to providing equal employment opportunity (?EEO?) and will make employment decisions without regard to race, color, religion, nat