Klein Tools - Lincolnshire Customer Support Associate in Lincolnshire, Illinois

Since 1857 Klein Tools, a family-owned and operated company, has been designing, developing and manufacturing premium-quality, professional-grade hand tools. The majority of Klein tools are manufactured in plants throughout the United States and are the number one choice among professional electricians and other tradespeople.

As a Customer Support Associate, you will be responsible for first point-of-contact for all customer orders and customer service related question/inquiries and handles these requests in a manner that creates customer loyalty by providing services above and beyond customer expectations. This position is also responsible for overseeing the end to end process for all customer orders to ensure customer expectations are met. You will develop and use your in-depth knowledge of company support and service, order entry and tracking, account management, etc. to pro-actively address a wide range of questions and requests in a timely, accurate, and professional manner.

Qualified candidates will have strong communication and organizational skills, the ability to learn quickly and multi-task in a fast-paced environment. Bachelor's degree or degree in progress is preferred. Experience with customer and order management, promotion payments, deductions, returns/warranties preferred. Strong computer skills, including Microsoft Office and AS 400.

Klein Tools provides a competitive compensation and benefits package, including:

  • 401(k) Company Match

  • Profit Sharing

  • Paid Vacation/Holidays

  • Shared Cost Medical, Dental & Vision

  • Flex Spending

  • Education Reimbursement Program

  • Employee Discount Program

If you have the commitment to succeed and the desire to join an organization recognized as the industry leader, please submit your resume.

No phone calls please.

EOE/M/F/D/V

Street: 450 Bond St.-Corporate

ID: 2017-2581

External Company Name: Klein Tools Inc.

External Company URL: www.kleintools.com