Durham School Services Router in Lake Villa, Illinois

Getting students to school safely, on time and ready to learn.

Durham School Services has almost a century of experience in providing safe and reliable transportation to student across the US. Durham is also part of a much larger family along with Petermann, Stock Transportation, Septran, The Provider, TransExpress, Safeway and Smith Bus, who come together as National Express LLC (NELLC) . NELLC is one of the leading transportation companies in North America, operating 250 branches and employing 30,000 individuals. As a leader in student transportation, National Express, LLC (NELLC) is committed to exceptional safety, outstanding customer service and positive employee relations. We are currently seeking a*Router *for our Customer Service Center (CSC) in POSITION LOCATION . Responsibilities: * Produce and maintain a master record of all routes and provide operating copies daily * Read and keep up to date with all documents relating to the routing program. (Manuals, updates, maps, etc.) * Produce and maintain cost efficient and timely routes * Meet all deadlines relating to schedules set up for the routing process * Coordinate with Dispatch to establish route standards for time and miles * Provide excellent customer service when working directly with customers, parents and employees * Produce and maintain a written record of problems related to the routing program on a daily basis with clean copies to the General Manager weekly * Maintain the work area in a neat and professional condition daily * Maintain a professional appearance * Ability to work well under pressure Company name is: Durham School Services * High school diploma or GED * Previous dispatch experience is preferred; bi-lingual abilities a plus * Ability to organize and prioritize time to balance conflicting demands related to customer care and routing. * Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills). * Ability to problem solve in an effort to meet schedule requirements * Ability to operate two-way and emergency radio systems * Ability to use office machines (fax, scanner, copier, zip drive, telephone system) * Ability to use Microsoft Office Program and computerized routing software. * Verbal communication skills to provide effective advice and interpretation that are readily understandable. * Written communication skills to prepare materials and reports * Customer service skills to provide excellence in customer service to internal and external stakeholders Durham School Services is an Equal Opportunity Employer. For more information please visit http://www.durhamschoolservices.com or http://www.nellc.com . / Key Words // : Router, Dispatcher, Bus Router, Truck Router, Delivery Dispatcher, Transportation Dispatcher/Router, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner, School Bus Transportation, Student Transportation, Passenger Transportation, Public Transportation, Transit / / / Company name is: Durham School Services

Job: *Operations Field

Organization: *United States Bus

Title: Router

Location: Illinois-Lake Villa

Requisition ID: 173182