American Express Fraud Analyst in Itasca, Illinois
Accertify is a wholly-owned subsidiary of American Express and a leading provider of fraud prevention, chargeback management, and payment gateway solutions to merchant customers spanning diverse industries worldwide. Accertify’s suite of products and services help e-commerce companies grow their business by driving down the total cost of fraud, simplifying business processes, and ultimately increasing revenue. If you’re interested in working in a top performing fraud team, then this is the job for you! Managed Services started as a team of 8 in 2009 and has quickly grown to over a 90 person team. We have experienced amazing client satisfaction scores and have promoted 15 people in the last year. Our growth is due to extraordinary results with our clients!
Responsibilities will include: * Monitor our automated fraud screening application * Assist in maintaining basic ecommerce duties including chargeback handling and review * Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction * Perform manual fraud review in order to detect fraudulent transactions * Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate * Conduct extensive research to validate purchases * Independently resolve problems that require in depth investigation and/or research * Conduct follow-up research on fraudulent transactions * Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas and information * Communicate effectively with the team
Skills/Qualifications: * Bachelors Degree required * Strong desire to build a career in the fraud industry * Excellent organizational, analytical, and critical thinking skills * Ability to analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical sources of action utilizing good judgment and strategic thinking * Ability to meet deadlines and prioritize deliverables * Exceptional problem-solving skills * Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus * Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent * Must possess strong internet research, along with the ability to navigate multiple systems at once * Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook * Must be able to work four, 10 hour afternoon/evening shifts, beginning between 12PM – 2PM, including weekends, and holidays **Note: Relocation will not be provided for this role. This position will be based out of our Itasca, IL office.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Title: Fraud Analyst
Requisition ID: 17009022