Superior Ambulance Service Assistant Dispatcher (West) in Elmhurst, Illinois

Superior Air-Ground Ambulance Service, Inc. is the largest independent, locally owned and operated Emergency Medical Service provider in NorthernIllinois and Northwest Indiana.We provide wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation; as well as Critical Care Rotary AirTransportation. Much of our provensuccess is attributableto the exceptional, compassionatecustomer service provided byour employees.

Job Summary:

The assistant dispatcher is responsible for assisting dispatcher, overseeing and maintaining the status’ of assigned fleet, giving out appropriate ETA’s, triaging ambulance response, and act as support staff to EMT’s and Paramedics and to customer service representatives.

Essential Duties and Responsibilities:

  • Be extremely knowledgeable in service area

  • Give appropriate ETA’s while accounting for type and level of response, traffic patterns, and weather conditions

  • Prioritize request for ambulance service

  • Communicate issues to marketing, management, and customers as necessary

  • Assist EMT’s and Paramedics with directions as necessary

  • Maintain appropriate status of crews at all times

  • Oversee function of assistant dispatcher

  • Delegate additional responsibilities to assistant as necessary

  • Assist in receiving and entering in request for ambulance or medicar service as necessary

  • Communicate patient diversions and keep all appropriate associated records

  • Maintain status records and give appropriate ETA’s for Critical Care Transport as necessary

  • Other duties as assigned


  • Map reading skills

  • Problem solving skills

  • Multi-tasking ability

  • Effective communication skills

  • Previous EMS knowledge required

  • EMD license

Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Equal Employment Opportunity and Affirmative Action Employer.Qualified applicants of all backgrounds are encouraged to apply. M/F/V/D