J.B. Hunt Transport Customer Service Representative in Chicago, Illinois
Job Opening ID:
00230944 Customer Service Representative (Open)
Customer Service Representative
United States of America
Job Description Summary:
ICS - The Time to ACT is Now!
How about putting your foot into the door of the fastest growing business unit in J.B. Hunt? Integrated Capacity Solutions (ICS), our Third Party Logistics & Brokerage business segment, has grown exponentially since its inception in 2007. From 18 people and $42 million in revenue to over 600 people and $718 million in revenue, we're not slowing down!
The three pillars of success for ICS are Accountability, Commitment, and Teamwork. We believe these three values distinguish us from our competitors.
As a brokerage, ICS is very familiar with supply and demand. And as with any brokerage, for ICS, there is supply on one side and demand on the other, with the broker making money on the margin in the middle. For ICS, the supply side represents the shipments of freight of its customers. The demand side represents the 30,000 partner transportation companies with whom it currently works. So, for example, consider a shipment of freight from Dallas, TX to Philadelphia, PA. The customer has agreed to pay ICS $2,000 for the safe, on-time pick-up and delivery of the freight. A Carrier Sales Coordinator will then coordinate that shipment of freight with another trucking company for a profitable amount, say $1,600. The difference between what ICS pays a carrier and what ICS receives from its customers is its profit. So where would you come in?
Internally, we just call the Logistics Clerk, Transportation Representative, or TR, for short. The TR is responsible for working with the Salesperson, Customer, and Carrier Sales Coordinator to ensure accurate information travels between these individuals. You will coordinate with the customer to collect any information regarding the pickup or delivery of the load and then input that information into our proprietary software. Also, you will be expected to develop relationships with customers to encourage them to leverage J.B. Hunt as their transportation solution as the relationship continues to grow.
Aggressively markets the J.B. Hunt brand to develop new accounts and secure an established customer base. The main focus is for the solicitation of business from new and existing customers to build business volume according to the business plan. Freight sales are required to meet margin and volume goals as outlined in the branch budget. Works under routine supervision.
Markets, services and promotes JBHT's transportation products and services.
Solicits freight from existing customers.
Develops qualified leads and solicits freight from new customers.
Books loads tendered from customers, trace loads as needed and handle any other related duties.
Tracks freight volume by customer.
Maintains and builds effective relationships with customers.
Assists internal customers with problems on loads or customers.
Schedules pickup and delivery appointments.
Using electronic means, posts information on available trucks and capacity for specific regions.
Position requires full time attendance.
Two to four-year degree from an accredited university or up to six months equivalent experience.
Incumbent must be able to handle a fast-paced, stressful work environment. Transportation experience and the ability to work flexible hours are highly desirable.
Ability to deal effectively and tactfully with customers and employees.
Ability to make decisions in a timely and professional manner, plus have analytical ability, initiative and problems solving ability.
Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.
Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!
J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.
These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.
Why J.B. Hunt?
We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.
What are we looking for?
We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.