Shinola Assistant Store Manager in Chicago, Illinois

The Assistant Store Manager represents the brand in the community, ensures that the highest standards of service excellence are followed and that all business objectives are exceeded.


  • Is an ambassador of the Brand.

  • Exhibits pride through positive demeanor, body language and personal presentation.

  • Demonstrates professional etiquette through integrity, honesty and respect for others.

  • Fosters an inspiring environment for engagement and learning that empowers people to realize their full potential and others to emerge as leaders.

  • Embrace diversity and inclusiveness through our people, customer, and brand.

  • Acquire, retain, and develop the best in class talent. Continuously networks and recruits to build talent database for external bench.

  • Creates effective succession plans and conducts career pathing conversations with high potential employees to build internal bench strength.

  • Hold team accountable for goals through swift follow-up, constant feedback, action planning and if required, formal performance counseling.


  • Create a proactive selling culture that focuses on building long term relationships through the conversion of walk-in customers into repeat clients.

  • Fosters an environment where service excellence values are a top priority through training, one-on-one coaching, modeling appropriate selling behaviors and personal involvement with top clients.

  • Solicits feedback from internal / external customers and creates action plans to change negative behaviors or enhance positive behaviors.

  • Awareness and involvement with top clients.


  • Ensure consistent presentation standards are met through partnership, planning, and execution.

  • Invests in team and self to ensure a true passion and respect for brand is constant.

  • Ensures store environments are consistently compelling and shopping experiences are inspirational through brand representations.


  • Proactively assess and report business opportunities to merchants.

  • Execution of initiatives, promotional strategies and programs assuring that they support Shinola’s sales, branding and business objectives.

  • Drives local initiatives to build brand awareness and engage teams.

  • Leverage tools and resources to exceed business objectives.

  • Minimum of 2 years of recent experience as an assistant store manager, where responsibilities mirrored a Shinola assistant store manager’s role.

  • Experienced in anticipating needs within a retail environment that best supports the team and business

  • Strong work ethic, intellectual curiosity and commitment to continuous improvement

  • Ability to collaborate and work cohesively within a team setting

  • Ability to manage competing priorities in a fast pace environment

  • Eagerness to learn and ability to juggle multiple tasks while quickly adapting to new situations

  • Ability to work days, nights, weekends and holidays as needed

Note: Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and not applicant will be penalized as a result of such a request.



ID: 2017-1685

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