Lowe's Product Service Manager in Carol Stream, Illinois
The primary function of the Product Service Manager is to ensure store merchandise is stocked, fronted, and priced according to planograms, and resets done by outside vendors are in accordance to Lowe s specifications. This includes moving beams and grids, rotating stock, building products, and displaying products and product support materials per reset and/or project instructions. The Product Service Manager also reviews and completes tasks assigned in Lowe's systems, completes special projects, conducts surveys, and provides associates with customer service and sales support during peak selling periods. The Product Service Manager also communicates with the Product Service team regarding project priorities, scheduling, and project needs (e.g., materials, supplies, time), and provides project updates and feedback on project execution to Product Service and store leadership. This position will be assigned to a home store and will travel weekly between stores throughout their market to execute product service projects, resets, and service.
Requires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
High School Diploma or equivalent.
Ability to read, write, and perform basic arithmetic (addition, subtraction).
Licensed driver with reliable transportation.
Ability to travel between stores within market and work overnight and weekends as required.
2 years customer service or retail experience in a fast-paced retail environment OR 1 year Lowe's store experience.
1 year supervisory experience including coaching/training and evaluating the performance of direct reports.
8 months experience performing product merchandizing including reading planograms, setting up and tearing down displays.
3 months experience operating forklift/power equipment such as lifts, order pickers, and similar equipment.
Working knowledge of basic tools needed for the job (e.g., drills, grinders, reciprocating saw, circular saw, hand tools).
Job ID: 1218925BR
Line of Business: Store
Job Category: Customer Service
Department: 0648 - DM PSA
Employment Type I: Regular
Employment Type II: Full-Time
Location #: 1821
Location Name: Carol Stream, IL
City: Carol Stream
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.