Strategic Solutions Inc Tier 1 Service Desk Agent in Burr Ridge, Illinois

Well established Business and Systems consulting company in the western suburbs has an immediate opening for a part-time technical support position. We are seeking highly motivated, innovative professionals to work in a team environment in supporting end users with all information technology issues and problems.

  • Provide competent, service-oriented support to end users as primary point of contact for company Service Desk.

  • Provide PC, MS Windows and other client software installations.

  • Provide level 1 and level 2 networking and systems triage.

  • Work with project, network, and system teams to ensure user-friendly solutions and services are delivered.

  • Research problems and identify trends.

  • Escalate tickets to appropriate group as needed.

  • Plan and participate in appropriate change management and training activities.

  • Collaborate with organization counterparts and department team members.

  • Perform other duties as assigned.

  • Education: Bachelor’s Degree in an information technology related field preferred

  • 1-3 years of professional IT support experience

  • Knowledge of computing and computer systems, hardware, software and peripheral equipment

  • Knowledge of computer security systems, procedures, techniques and applications

  • A+, MCP, or similar Certification desired

  • Bi-lingual a plus

ID: 2017-1027

External Company Name: Strategic Solutions Inc

External Company URL: http://www.ssichicago.com/