Randstad Customer Service in Aurora, Illinois

Customer Service

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job details:

  • location:Aurora, IL

  • salary:$15 per hour

  • date posted:Friday, September 15, 2017

  • job type:Temp to Perm

  • reference:S_569006

  • questions:lauren.latimer@randstadusa.com630/870-3746

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Are you looking to get started with a top logistics company? Are you looking for a company that you can grow with and expand your skills? Then we have the position for you!

Job duties for this exciting, new opportunity are as follows:

  • Understands basic administrative functions of Customer Service area

  • Able to handle routine customer calls and appropriately escalates complex issues to the next level of management

  • Maintains training and knowledge of customer policies regarding all aspects of product movement.

  • Must be able to research customer inquiries and resolve issues in a timely manner.

  • Maintain records of all customer interactions and transactions to include all inquires, comments, complaints and resolution decisions

  • Communicating courteously with customers by telephone

  • Investigating and solving customers' problems

  • Able to articulate clearly with peers and managers to discuss possible improvements to customer service provided

  • Strong problem solving ability in order to provide clear resolution to issues

  • Support achieving customer metrics and goals

  • Document call information according to standard operating procedures

  • Complete call logs

  • Awareness and understanding of customer key performance indicators (KPIs) and performance to those KPIs

  • All other tasks as required

Working hours: Hours of Operation are: Sunday through Saturday 10am-7pm


Qualifications include:

--Strong negotiation and influencing skills

--Self-directed and good problem solving skills

--Outstanding organizational skills, excellent time management skills, and ability to multi-task

--Ability to work in a fast-paced environment with rapidly changing priorities

--Strong verbal communication skills

--Previous experience in transportation is preferred

--Basic understanding of Microsoft Office suite applications

Do you have what it takes? Interested and Qualified candidates should apply today and/or send resumes to lauren.latimer@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.